Privacy Policy

Welcome to ericemanuel-hoodie.com (the “Site”). This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit or make a purchase from the Site.

1. Scope

This policy applies to personal information collected through our Site, related services (e.g., customer support), and communications. By using the Site, you agree to the practices described here.

2. Information we collect

2.1 Information you provide

• Account and checkout details: name, billing/shipping address, email, phone, order details.
• Support messages: content of emails, forms, or chats you send to us.
• Preferences: size, color choices, wishlists, survey responses.

2.2 Information collected automatically

• Device and usage data: IP address, browser type, device identifiers, pages viewed, referring/exit pages, timestamps, and general location (approximate).
• Cookies, pixels, and similar technologies to enable core functions, analyze traffic, and personalize content.

2.3 Information from partners

We may receive limited information from payment processors, analytics providers, and advertising networks to help fulfill orders, prevent fraud, and measure performance.

3. How we use your information

• Provide the Site, process and deliver orders, and communicate about purchases.
• Offer customer support and respond to requests.
• Personalize shopping experience and show relevant products.
• Improve our Site, products, and marketing performance.
• Detect, prevent, and address fraud, security, or technical issues.
• Comply with legal obligations and enforce our terms.
• Send marketing communications where permitted; you can opt out at any time.

4. Cookies and tracking

Cookies are small files stored on your device. We use:

• Essential cookies: required for site functionality (e.g., cart, navigation, security).
• Performance/analytics cookies: help us understand how the Site is used.
• Advertising cookies: deliver and measure ads where applicable.

You can control cookies through your browser settings. Disabling some cookies may affect site functionality.

5. Analytics and advertising

We may use analytics tools (e.g., Google Analytics) to measure traffic and performance and advertising platforms (e.g., Google, Meta) to deliver or measure ads. These providers may set cookies or read existing ones and collect data about your usage of the Site and other websites over time for analytics and ad personalization, subject to their policies. You can learn more about Google’s practices and opt out via https://tools.google.com/dlpage/gaoptout/.

6. Payments

We accept common payment methods including Visa, Mastercard, and PayPal. Payments are processed by third-party providers. We do not store full card numbers; limited details (e.g., last 4 digits, expiration month/year) may be stored for receipts and fraud prevention. Your use of a payment method is also subject to that provider’s privacy policy.

7. How we share information

• Service providers: shipping carriers, payment processors, analytics, hosting, and customer support tools who process data on our behalf under contractual safeguards.
• Advertising and analytics partners: to deliver or measure ads and understand performance.
• Legal and safety: to comply with laws, lawful requests, or to protect our rights, users, and the public.
• Business transfers: in connection with a merger, acquisition, or asset sale.

We do not sell personal information for money. Where “sale,” “share,” or “targeted advertising” are defined by law, you may have the right to opt out (see Your rights below).

8. Data retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including complying with legal, tax, and accounting requirements (often up to 7 years for order records), resolving disputes, and enforcing agreements.

9. Your rights

9.1 EEA/UK residents (GDPR)

You may have the right to access, correct, delete, restrict, or object to processing of your personal data, and to data portability. Where we rely on consent, you can withdraw it at any time.

9.2 U.S. residents (including California, Virginia, Colorado, Connecticut, and Utah)

Subject to state law, you may have the right to access, correct, delete, and opt out of the sale or sharing of personal information and targeted advertising. We will not discriminate against you for exercising your rights.

To exercise your rights, contact us at [email protected]. We may need to verify your request and identity. You may authorize an agent where permitted by law.

10. Security

We implement technical and organizational measures designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Children’s privacy

The Site is not directed to children and we do not knowingly collect personal information from anyone under the age of 13 (or 16 where applicable). If you believe a child has provided us personal information, please contact us to request deletion.

12. International transfers

Your information may be transferred to and processed in countries other than your own. Where required, we implement appropriate safeguards for such transfers.

13. Do Not Track

Some browsers offer a “Do Not Track” (DNT) signal. Because there is not yet a common understanding of how to interpret DNT, we do not respond to DNT signals at this time.

14. Changes to this policy

We may update this policy from time to time to reflect operational, legal, or regulatory changes. The updated version will be indicated by a revised “Last updated” date.

15. Contact us