Overview
Returns are accepted within 30 days of delivery for most new, unworn items purchased directly from ericemanuel-hoodie.com. Items must arrive in resellable condition with original tags and any packaging included.
- Return window: 30 days from delivery date
- Condition: unworn, unwashed, no odors or stains, tags attached
- Proof of purchase required (order number and email)
- Refunds are issued to the original payment method
Return eligibility
To qualify for a return, your item must meet all of the following:
- Be in original condition without signs of wear, wash, or alteration
- Include all tags, labels, and accessories that came with the item
- Be shipped back in protective packaging to prevent transit damage
- Be accompanied by your RMA (Return Merchandise Authorization)
Returns received with pet hair, fragrances, deodorant marks, or signs of wear may be rejected or subject to a partial refund.
Non-returnable items
- Final sale or clearance items marked “Final Sale” at checkout
- Gift cards
- Worn, washed, altered, or soiled items
- Items returned without original tags/labels
How to start a return
- Locate your order number (EE-#####) and the email used at checkout.
- Request an RMA using the form below or email [email protected].
- Pack items securely; include your RMA in the box.
- Ship using the label we provide or your preferred trackable carrier.
Request a Return Authorization
Exchanges
Need a different size or color? The fastest way to get the right item is to place a new order and return the original for a refund. If the replacement is out of stock, you’ll be refunded after we inspect your return.
Return shipping & fees
- U.S. customers: a flat $8 return shipping fee may be deducted from your refund when using our prepaid label, unless the return is due to our error (defective or wrong item).
- Customers may use their own insured, trackable carrier; you’ll be responsible for postage and the package remains your responsibility until delivered to us.
- Original shipping charges are non-refundable unless we made a mistake with your order.
- No restocking fees for returns that meet our policy.
Refund timing
- Processing: 2–4 business days after your return is delivered to our facility
- Bank posting: 3–10 business days depending on your card issuer or payment provider
- Refund method: original payment method only
You’ll receive an email confirmation as soon as your refund is issued.
Damaged/defective or wrong item
If your item arrived damaged, defective, or not as ordered, contact us within 7 days of delivery. We’ll prioritize a replacement or provide a prepaid return label and a full refund after inspection.
- Email: [email protected]
- Include your order number, photos of the issue, and a brief description
International returns
- International customers are responsible for return shipping and any customs/duties incurred.
- Please mark the parcel “Returned Goods” to avoid additional import fees.
- Refunds are processed in USD; exchange rates and fees are set by your bank/payment provider.
Limited drops & preorder items
- Limited releases are eligible for returns if not marked Final Sale.
- Preorder delivery timelines are estimates and may shift slightly.
- We cannot guarantee size exchanges for limited runs due to fast sellouts.
Gifts
- For gifts returned with proof of purchase, we can refund the original payment method or issue store credit to the recipient upon request.
- Gift returns still require items to be new, unworn, and with tags attached.
Questions or help
We’re here Monday–Friday 9:00–18:00 ET, Saturday 10:00–16:00 ET.
- Email: [email protected]
- Address: 245 Spring St, New York, NY 10013, USA
ericemanuel-hoodie.com is an independent retailer. We are not affiliated with or endorsed by Eric Emanuel the designer or the official Eric Emanuel brand.